Welcome to Frequency support. We're here to help!
Have a question, found a bug, or need help with your account? reach out to us directly:
We aim to respond within 48 hours.
Tap the microphone 🎙️ button at the bottom of the screen, give your cast a title, select a category, add hashtags if you like, then tap the microphone button to start recording. Tap STOP when you're done and hit CAST to share it!
Short Stack casts are under 2 minutes — quick thoughts and snippets. Full Stack casts are 2 minutes or longer — for when you have the whole story to tell. The format is assigned automatically based on your recording length.
Go to your Profile page, scroll to the bottom and tap DELETE ACCOUNT. Please note this permanently deletes all your casts, followers and data and cannot be undone.
You can also request account deletion by emailing us at frequency.beheard@gmail.com
Tap the 🚩 flag icon on any cast to report it. Our team will review all reports and take appropriate action.
Visit the user's profile and tap the Block button to prevent them from appearing in your feed.
On the login screen tap Forgot Password, enter your email address and we'll send you a reset link.
Frequency is an audio social app — the microphone is how you record your Casts to share with others. We only access your microphone when you actively tap the record button. We never record audio in the background.
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